Table of contents

    Website Terms of Service

    Table of contents

      Last Updated: 16 March 2026

      1. About These Terms

      These Website Terms of Service (the “Terms”) govern your access to and use of the website located at www.ditto.id (the “Website”), which is operated by Ditto.ID Ltd (“Ditto”, “we”, “us”, “our”).

      By accessing, browsing, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.

      These Terms constitute a legally binding agreement between you and Ditto.ID Ltd. They should be read in conjunction with our Privacy Policy, which explains how we collect and process your personal data, and our Cookie Policy, which explains how we use cookies and similar technologies.

      We recommend that you print or save a copy of these Terms for your records.

      2. About Us

      The Website is owned and operated by:

      Ditto.ID Ltd
      A company incorporated in England and Wales
      Company registration number: 16781449
      Registered office: 186 Shoreditch High Street, London, E1 6HU, United Kingdom

      Ditto.ID Ltd is part of an international group of companies. Where these Terms refer to “Ditto”, “we”, “us”, or “our”, this means Ditto.ID Ltd unless the context requires otherwise.

      You can contact us by:
      Email: [email protected]
      Post: Ditto.ID Ltd, 186 Shoreditch High Street, London, E1 6HU, United Kingdom

      3. Access to and Availability of the Website

      The Website is provided free of charge for informational purposes. We do not guarantee that the Website, or any content on it, will always be available, uninterrupted, or error-free. We may suspend, withdraw, discontinue, or change all or any part of the Website without notice.

      Access to the Website may be temporarily restricted or unavailable due to maintenance, updates, system failures, or circumstances beyond our reasonable control (including, without limitation, force majeure events).

      You are responsible for making all arrangements necessary for you to have access to the Website, including obtaining a suitable internet connection and ensuring that any device you use to access the Website meets any minimum technical requirements.

      We do not guarantee that the Website will be free from bugs, viruses, or other harmful code. You are responsible for configuring your own information technology, computer programmes, and platform to access the Website safely. You should use your own virus protection software.

      4. Acceptable Use

      4.1 Permitted Use

      You may use the Website only for lawful purposes and in accordance with these Terms. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, royalty-free licence to access and use the Website for your personal or internal business purposes, subject to these Terms.

      This licence does not include the right to use the Website or its content for any commercial or profit-making purpose, except as expressly authorised by Ditto in writing.

      4.2 Prohibited Conduct

      You agree that you will not:

      • Use the Website in any way that breaches any applicable local, national, or international law or regulation, or that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
      • Use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website
      • Use any robot, spider, scraper, or other automated means to access the Website or its content for any purpose without our express prior written permission
      • Attempt to gain unauthorised access to any part of the Website, the server on which the Website is hosted, or any server, computer, or database connected to the Website
      • Attack the Website via a denial-of-service attack, distributed denial-of-service attack, or any similar attack
      • Introduce any viruses, trojan horses, worms, logic bombs, spyware, adware, or other material that is malicious or technologically harmful
      • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software or technology underlying the Website
      • Remove, alter, or obscure any copyright, trademark, or other proprietary notice displayed on or within the Website
      • Use the Website to transmit, or procure the sending of, any unsolicited or unauthorised advertising, promotional material, or spam
      • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, use of the Website, or access to the Website without our express prior written permission
      • Frame, mirror, or otherwise incorporate any part of the Website into any other website or application without our express prior written consent
      • Use the Website in any manner that could damage or adversely affect the reputation or goodwill of Ditto or its group companies

      4.3 Suspension and Termination

      We reserve the right, at our sole discretion and without liability to you, to suspend or terminate your access to the Website at any time and for any reason, including but not limited to a breach or suspected breach of these Terms. We may also take any action we consider appropriate, including reporting any suspected unlawful activity to the relevant law enforcement authorities.

      5. Intellectual Property Rights

      5.1 Ownership

      The Website and all of its content, features, and functionality (including, without limitation, all text, graphics, photographs, images, illustrations, videos, audio, data, software, designs, logos, icons, page layouts, look and feel, databases, and the selection and arrangement thereof) are owned by Ditto, its group companies, or their respective licensors and are protected by United Kingdom and international copyright, trademark, patent, trade secret, database rights, and other intellectual property or proprietary rights laws.

      All rights not expressly granted in these Terms are reserved by Ditto and its licensors. Nothing in these Terms shall be construed as conferring any licence or right under any intellectual property right of Ditto or any third party, whether by estoppel, implication, or otherwise, except as expressly set out herein.

      5.2 Trademarks

      “Ditto”, “Ditto.ID”, the Ditto logo, and all related names, logos, product and service names, designs, and slogans are trademarks or trade names of Ditto’s group of companies or their respective licensors. You must not use such marks without the prior written permission of Ditto. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners and are used for identification purposes only. Their use on the Website does not imply any endorsement by or affiliation with their respective owners.

      5.3 Limited Licence for Downloadable Materials

      Where we make materials available for download on the Website (such as white papers, case studies, reports, datasheets, or similar documents), we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use such materials, subject to the following conditions:

      • Downloadable materials may be used solely for your personal or internal business purposes to evaluate or learn about Ditto’s products and services
      • You must not modify, adapt, or create derivative works from any downloadable materials
      • All copyright, trademark, and other proprietary notices contained in the original materials must be retained on all copies
      • You must not distribute, publish, transmit, sell, licence, or otherwise make available any downloadable materials to any third party for commercial purposes without our prior written consent
      • Ditto reserves the right to revoke this licence at any time and to require you to destroy any copies of materials you have downloaded

      5.4 Copyright Infringement

      We respect the intellectual property rights of others. If you believe that any content on the Website infringes your copyright, please notify us at [email protected] with the following information:

      • A description of the copyrighted work that you claim has been infringed
      • A description of where the material that you claim is infringing is located on the Website
      • Your contact details (name, address, telephone number, and email address)
      • A statement that you have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law
      • A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorised to act on behalf of the copyright owner

      6. Website Content and Information

      6.1 General Information Only

      The content on the Website is provided for general informational purposes only. It is not intended to amount to advice (whether technical, legal, financial, or otherwise) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Website.

      The content on the Website, including any descriptions of Ditto’s products and services, does not constitute a contractual offer, a binding quotation, or a commitment to provide any product or service. Products and services may not be available in all jurisdictions, and their availability may be subject to separate terms and conditions.

      6.2 Accuracy of Information

      Although we make reasonable efforts to update the information on the Website, we make no representations, warranties, or guarantees, whether express or implied, that the content on the Website is accurate, complete, up to date, or free from errors or omissions. We may update the content on the Website at any time, but we are under no obligation to do so.

      6.3 Forward-Looking Statements

      The Website may contain forward-looking statements relating to Ditto’s plans, objectives, expectations, and intentions. These statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially. We undertake no obligation to update or revise any forward-looking statements.

      7. Information You Provide to Us

      Any information, enquiries, feedback, suggestions, ideas, or other communications that you submit to us through the Website (including through contact forms, demo request forms, pricing enquiry forms, or any email address published on the Website) will be treated as non-confidential and non-proprietary, except to the extent such information constitutes personal data (which will be processed in accordance with our Privacy Policy).

      By submitting information or materials to us through the Website, you grant Ditto a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from such information and materials for any lawful business purpose, subject always to our obligations under applicable data protection law.

      You represent and warrant that any information you submit through the Website is accurate, does not infringe the intellectual property rights or other rights of any third party, and does not contain any material that is unlawful, defamatory, obscene, or otherwise objectionable.

      8. Links to Third-Party Websites

      The Website may contain hyperlinks to websites operated by third parties. These links are provided for your convenience and information only. We have no control over the content, privacy practices, or availability of third-party websites and do not endorse or accept any responsibility or liability for them.

      If you decide to access any third-party website linked from our Website, you do so entirely at your own risk and subject to the terms and conditions of use and privacy policies of such third-party websites. We recommend that you review the terms of use and privacy policy of any third-party website before using it.

      8.1 Linking to Our Website

      You may link to the homepage of our Website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

      You must not:

      • Establish a link from any website that is not owned by you
      • Frame or mirror the Website or any part of it on any other website or application
      • Establish a link to the Website from any website that contains content that is illegal, offensive, or that infringes the intellectual property rights of any third party

      We reserve the right to withdraw linking permission without notice at our sole discretion.

      9. Privacy and Cookies

      Your use of the Website is also governed by our Privacy Policy, which sets out how we collect, use, store, and share your personal data. Our Privacy Policy forms part of these Terms and by using the Website you consent to the processing described in the Privacy Policy.

      We use cookies and similar technologies on the Website. For full details of the cookies we use and the purposes for which we use them, please see Section 9 of our Privacy Policy. By continuing to use the Website after being presented with our cookie consent mechanism, you consent to the use of cookies as described in our Privacy Policy.

      10. Disclaimers

      TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL CONTENT, MATERIALS, INFORMATION, AND SERVICES PROVIDED ON OR THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

      Without limiting the foregoing, Ditto does not warrant or represent that:

      • The Website will be available at all times or at any particular time, or that access will be uninterrupted or error-free
      • The information on the Website is accurate, complete, reliable, current, or free from errors
      • The Website or the server that makes it available are free from viruses, bugs, trojan horses, or other harmful components
      • Any defects in the Website will be corrected
      • The results obtained from the use of the Website will be accurate or reliable
      • The Website will meet your requirements or expectations

      Nothing in these Terms excludes or limits any warranty implied by law that it would be unlawful to exclude or limit. In particular, nothing in these Terms shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation.

      11. Limitation of Liability

      11.1 Exclusions

      Nothing in these Terms excludes or limits our liability for:

      • Death or personal injury caused by our negligence
      • Fraud or fraudulent misrepresentation
      • Any matter in respect of which it would be unlawful for us to exclude or restrict our liability

      11.2 Limitations

      Subject to Section 11.1, to the maximum extent permitted by law:

      • We shall not be liable to you for any loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of data, loss of goodwill, or any indirect, consequential, special, incidental, or punitive damages, howsoever arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable or even if we have been advised of the possibility of such damages
      • Our total aggregate liability to you in respect of all claims arising out of or in connection with your use of the Website (whether in contract, tort, breach of statutory duty, or otherwise) shall not exceed one hundred pounds sterling (£100)
      • We shall not be liable for any loss or damage caused by a virus, denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or your downloading of any content from it, or from any website linked to it

      11.3 Consumer Rights

      If you are a consumer, you may have certain statutory rights that cannot be excluded or limited by these Terms. Nothing in these Terms is intended to affect those statutory rights. For further information about your statutory rights, you may contact your local Citizens Advice Bureau or Trading Standards office.

      If you are a business user, the limitations and exclusions in this Section 11 shall apply to the fullest extent permitted by applicable law.

      12. Indemnification

      If you are a business user, you agree to indemnify, defend, and hold harmless Ditto, its group companies, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

      • Your use of the Website in breach of these Terms
      • Any information or material you submit through the Website
      • Your violation of any applicable law or the rights of any third party

      This indemnification obligation does not apply to consumers.

      13. Export Controls and Sanctions

      You represent and warrant that you are not located in, under the control of, or a national or resident of any country or territory that is subject to UK, EU, US, or other applicable trade sanctions or embargoes. You agree that you will not use or access the Website or any materials downloaded from it in violation of any applicable export control laws, sanctions regulations, or trade restrictions.

      Ditto’s products and services may be subject to export control laws and regulations, including those of the United Kingdom, the European Union, and the United States. Any technical information or software made available through the Website may be subject to these controls, and you agree to comply with all applicable export and re-export restrictions.

      14. Changes to These Terms

      We reserve the right to amend, update, or replace these Terms at any time at our sole discretion. The revised Terms will be effective immediately upon posting on the Website, unless we specify a later effective date.

      Where changes are material, we will take reasonable steps to notify you, such as by posting a prominent notice on the Website. Your continued use of the Website after the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the revised Terms, you must cease using the Website immediately.

      We recommend that you review these Terms periodically to stay informed of any changes. The “Last Updated” date at the top of these Terms indicates when they were most recently revised.

      15. General Provisions

      15.1 Severability

      If any provision of these Terms is held to be invalid, illegal, void, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be deemed deleted. The remaining provisions of these Terms shall continue in full force and effect.

      15.2 Entire Agreement

      These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Ditto in relation to your use of the Website and supersede all prior agreements, representations, and understandings (whether written or oral) relating to the same subject matter.

      These Terms do not alter the terms and conditions of any other agreement you may have with Ditto or its group companies for products or services. In the event of any conflict between these Terms and the terms of any such separate agreement, the terms of the separate agreement shall prevail to the extent of the inconsistency.

      15.3 Waiver

      No failure or delay by Ditto in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that or any other right, power, or remedy.

      15.4 Assignment

      Ditto may assign, transfer, or sub-contract any or all of its rights and obligations under these Terms to any third party, including any group company, without your prior consent and without notice. You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent.

      15.5 Third-Party Rights

      These Terms are between you and Ditto. No other person shall have any rights to enforce any of these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that Ditto’s group companies may enforce any provision of these Terms that confers a benefit on them.

      15.6 Force Majeure

      Ditto shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including (without limitation) acts of God, war, terrorism, riot, civil commotion, pandemic, epidemic, government action, labour disputes, fire, flood, storm, earthquake, power failure, telecommunications failure, or cyberattack.

      16. Governing Law and Jurisdiction

      16.1 Governing Law

      These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

      16.2 Jurisdiction

      If you are a business user, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms.

      If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of England and Wales or, if you are resident in Scotland, in the Scottish courts, or if you are resident in Northern Ireland, in the courts of Northern Ireland.

      If you are a consumer resident in the European Union, you may also bring proceedings in the courts of the EU Member State in which you are domiciled. Nothing in these Terms shall deprive you of any mandatory consumer protection rights to which you are entitled under the laws of your country of residence.

      16.3 EU Online Dispute Resolution

      The European Commission provides an online dispute resolution (ODR) platform for consumers resident in the EU. The ODR platform is accessible at https://ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration body, and we do not currently do so.

      17. Contact Us

      If you have any questions about these Terms, please contact us:

      By email: [email protected]
      By post:
      Ditto.ID Ltd
      186 Shoreditch High Street
      London, E1 6HU
      United Kingdom

      For data protection enquiries, please refer to our Privacy Policy for the appropriate contact details.